Tech Solutions That Adapt As Well As You Do.

Why livelinx?

Formerly known as THM Group, livelinx has been a trusted provider in the on-hold message industry for over 26 years. Over the past ten years, we’ve provided our IP voice solution NEWT along with a complete managed IT service, with a strong focus on business continuity and security.

Want to know more?

Do you know what your IT network's risk score is?

Proper assessment is essential for managing the risk, but with us, discovery, automation, and implementation is easy.

Every day, there are

cyber attacks.

You don't have to be one of them. Check out our IT Managed Services.

livelinx's Professionals

Behind our services is a dedicated team of professionals! Get to
know livelinx’s founders and experts, and meet the little mascot
that keeps us smiling.

The Proof Is In Our Endorsements

Over the years, we have received many wonderful testimonials from clients of all sizes. We welcome you to browse through our collection to see what it’s like to work with livelinx.

Commercial Press and Design can always rely on the Team at Livelinx. Our partnership with them started in 2013, when they became our phone system supplier. When our company went through a difficult two step move six years ago, they helped us during each step to get our phones and computers up and running in each location. Through the years, they continue to help us with all our server & network issues as they come up. It’s great to know they’re always there to help when we need them.

Tom Watson

General Manager

Commercial Press & Design Inc.

For several years, our company has used Livelinx (formally THM Group) for all our telecom & IT needs. Since 2016, they have always delivered on everything they promise.

Todd Tuckey

President/Owner

Tamarco Contracting Ltd.

livelinx was careful to listen and interpret our needs, which was reflected in a cost-competitive proposal, and delivered on all our needs both present and position us well for the future as we grow.

I am delighted to recommend the NEWT-Managed PBX System and the livelinx team. They reduced our phone system expense, assisted in our plan for growth while providing a superior level of support unmatched by other service providers.

Brian Rogers

General Manager

Serpent River First Nation Economic Development Corporation

I deal with advanced technology at present and in my former position with a large communications provider. I am fully versed with the ins and outs of digital telephony and Nick had an answer to all my questions.

After four years I can honestly say that livelinx has delivered on all of Nick’s promises. Our phone bill is a fraction of what we used to pay, and we have twice as many lines. The system is reliable, easy to use, and has features that make the system a valuable communication tool, both in and out of the office.

J.D. Saunders

Senior Systems Administrator

National Installations LTD

When our business outgrew the virtual PBX provider we were using and we went looking for a great customer service solution, Fibernetics put us in touch with livelinx who, through their professionalism and customer service, made it a very easy switch.

Our customers remarked from Day One that the new phone system finally matched the superior

customer service that we normally provided them with but our old phones would let them down with a flaky virtual PBX. I would have no hesitation in recommending livelinx for any business looking to present themselves professionally without spending the big dollars.”

Christopher Goeldner

Chief Operating Officer

Surgical Room, Your Canadian Dental Implant Proshop

livelinx's Frequently Asked Questions

You have questions, livelinx has the answers—all in one place.

What is a NEWT Managed PBX Phone System?

NEWT offers a digitally managed PBX or business phone system. This is a solution that is easily managed at your business location and runs over the NEWT private network platform. The NEWT PBX offers 80 features such as auto attendant greetings, voicemail-to-email and find-me follow-me to name a few.

I am not familiar with how to operate a PBX Phone System, is it easy?

The team at NEWT doesn’t want to take anyone from a simple analog system and transition them into something more complex. NEWT provides all customers with extensive training so that they have the ability to operate their system like a natural. Once customers have mastered their NEWT PBX, they’ll wonder why they didn’t do it sooner.

Can I still keep my existing phone number?

Yes, NEWT covers most of Canada. If your business is located in a city within our network footprint, then porting your existing business number is not a problem at all. A NEWT representative will be able to provide you with porting information upon inquiry.

What is the difference between a NEWT Managed PBX – Business Phone System and other VoIP providers?

One of the key components that differentiate NEWT from other providers is that NEWT’s parent company Fibernetics Corp. have built their own private network, and have visibility of every call from start to finish. Your calls will never run over the public internet, which is why NEWT can guarantee optimal quality of service.

Is the quality good? I’ve heard that VoIP is not good quality?

Yes! NEWT Managed PBX Phone System delivers outstanding call quality, often an improvement to legacy land lines. In most instances for business applications, traditional VoIP technology cannot deliver premium quality cost effectively over a capacity of 2 or 3 lines due to limitations in the most common implementations of VoIP technology, and the fact that the service is delivered over the public internet. NEWT Managed PBX Business Phone System utilizes proprietary and open source technology, combined with the benefit of a private managed network, to ensure great voice quality.