How To: Business Continuity and Disaster Recovery (BCDR)

Canadian businesses experience many different emergencies like power outages, floods, forest fires, ice storms, tornadoes, public health crises, and blackouts. You can prepare your business with a Business Continuity and Disaster Recovery (BCDR) plan. The NEWT Managed PBX Business Phone System, thanks to its advanced hybrid architecture, provides unparalleled fault tolerance. In the event of issues, such as loss of network connectivity or power (which would take a traditional PBX offline), the NEWT Managed PBX features that are hosted on this redundant core infrastructure continue to operate normally. While there are many important factors to consider in your BCDR plan, we at livelinx have pinpointed our top 4.

Business Continuity and Disaster Recovery (BCDR) Tip #1: UPS

No, not the American shipping company! UPS stands for Uninterruptible Power Supply. When the power goes out, a business doesn’t have to be out of business.

A NEWT Managed PBX Business Phone system installation provides an Uninterruptible Power Supply or UPS. The UPS helps protect NEWT’s hardware (router, modem, switch, ANA appliance, etc.) and PBX from damage due to power surges. While customers can provide their own UPS, NEWT offers an optimized model by Eaton. It’s equipped to handle the total power draw and desired backup power run-time minutes.

The UPS also provides backup power to keep their business phone solution live during a power failure. Meaning, despite a business’ electricity being offline, they are still able to communicate and service customers. Having an Uninterruptible Power Supply in place is an integral part of your Business Continuity and Disaster Recovery (BCDR), and is arguably one of the easiest to account for.

Business Continuity and Disaster Recovery (BCDR) Tip #2: Conduct a BIA

BIA stands for a Business Impact Analysis; the process of determining the criticality of business activities and associated resource requirements. In simpler terms, it’s the process of assessing the priorities of your business operations and making sure the most important ones can continue even in the event of an emergency. This is a critical part of Business Continuity and Disaster Recovery (BCDR) for your business. Once you establish this information, you’ll be able to put plans in place with your team to make sure important operations continue.

Business Continuity and Disaster Recovery (BCDR) Tip #3: Test Backups

In the event of a disaster, there is a high risk that you’ll lose most or all of your business’ data. Of course in this day and age, we know it’s recommended to store our data in the cloud. But, how can you be sure your efforts are working properly? Test your backups! Surely, you don’t want to find out your backups failed after an emergency occurs and you need your data. Check your backups monthly as part of your Business Continuity and Disaster Recovery (BCDR) plan to ensure your data is safe.

How can you get your phone system in the cloud? Well, with NEWT as a next-generation phone system, part of the phone system is hosted in the cloud. Unlike traditional systems, if your business suffers a fire, flood, or network power outage, your calls will still ring; not prompt ‘busy’ or ‘no answer’. Your calls will be answered in the cloud by the ‘Auto-Attendant’ feature or be sent to voicemail. You can read more about NEWT’s phone system automations and features in another blog of ours, here.

Business Continuity and Disaster Recovery (BCDR) Tip #4: Ask for Help!

Ensuring your business is equipped for Business Continuity and Disaster Recovery (BCDR) can be daunting when you don’t know where to start. Don’t be scared to ask for help! Our team at livelinx can guide you in the right direction, and help you set up your business for success—just get in touch!

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